This English translation is provided for convenience. In case of any discrepancy, the original Dutch version ("Algemene Voorwaarden") is the governing text.
TheHomezone is established in Eemnes, the Netherlands, and registered with the Dutch Chamber of Commerce (KvK) under number 86461443. In these terms, "we", "us" or "our" refers to TheHomezone. "Customer" or "you" refers to any natural or legal person who enters, or wishes to enter, into an agreement via our webshop at thehomezone.nl.
Our range includes floor coverings such as carpet, PVC flooring, laminate and wooden floors, as well as window treatments such as curtains, outdoor sun screening and indoor blinds, and related accessories and sub-supplies.
These terms and conditions apply to all offers, orders and agreements made via thehomezone.nl. By placing an order, the customer declares to have read and to agree to these terms. Deviations are only valid if agreed in writing.
We reserve the right to amend these terms. The version in force at the time of ordering applies.
All offers on our website are without obligation. We reserve the right to refuse orders or to impose additional conditions. An agreement is formed at the moment we send an order confirmation to the customer by e-mail.
Obvious mistakes or errors in an offer, such as incorrect prices due to technical malfunctions, are not binding on us.
All stated prices include VAT unless otherwise indicated. We reserve the right to change prices. Payment must be made using the payment methods available on our website. In the event of late payment, the customer is automatically in default, and we are entitled to charge statutory interest and collection costs.
If we ship the order to the specified delivery address, the standard shipping cost is € 65.00 per order, regardless of weight or the number of parcels. Any different shipping cost will be clearly stated before the order is finalised.
This shipping cost applies only when the order is shipped. If we carry out the job ourselves — for example delivery and installation of flooring or window treatments by our own installers — no shipping cost is charged. In that case the materials are brought along by us to the installation appointment; the cost of this is already included in the quotation. The customer likewise pays no shipping cost when picking up an order at our location. Shipping cost is therefore never added afterwards on top of a quotation that includes installation.
Smaller items can be picked up free of charge at our premises in Eemnes. Pickup is only possible by appointment. After ordering, the customer receives a confirmation with the option to schedule a pickup time. For larger or heavier products, such as complete flooring packages, pickup is only possible by mutual arrangement.
Flooring and window treatments are typically bulky items delivered by appointment or via specialised transport. Delivery times are indicative; exceeding them does not entitle the customer to compensation, unless expressly agreed otherwise. Upon receipt, the customer must immediately inspect the shipment for damage and note this on the delivery note where applicable.
Consumers have the right to withdraw from a distance contract within 14 calendar days of receiving the order, without giving any reason. This right applies only to products returned in their original, undamaged and unopened packaging. Once packaging has been opened, a floor has been unrolled, or an item has been removed from its packaging, the right of withdrawal no longer applies due to the nature of the product.
To exercise the right of withdrawal, the customer must notify us in writing by e-mail within the cooling-off period. After our confirmation, the customer has a further 14 days to actually return the product.
The cost of returning goods is entirely for the customer's account. Given the nature and weight of flooring and window-treatment products, this can be substantial. We recommend contacting us in advance. Refunds are made within 14 days of receiving the returned product, provided all conditions have been met.
We are entitled to deduct any reduction in the value of a product from the refund if the customer has handled the product in a way that goes beyond what is necessary to establish its nature, characteristics and functioning.
The right of withdrawal is excluded for products manufactured according to the customer's specifications, or clearly intended for a specific person or situation. This includes, among other things:
— Carpet, laminate, PVC or wooden flooring cut to size;
— Custom-made or specially ordered curtains and net curtains;
— Custom-made indoor and outdoor sun screening, including roller blinds, pleated blinds, venetian blinds and screens;
— Other products whose exact dimensions or execution have been determined at the customer's request;
— Special orders for items that are not part of our standard range.
The customer is responsible for the accuracy of the dimensions, colours and other specifications provided. We cannot be held liable for errors resulting from incorrect information supplied by the customer.
When installation, processing or fitting is carried out by TheHomezone, we are fully responsible for the professional execution of this work and any resulting damage.
When the customer chooses to carry out the installation, processing or fitting themselves, or has this done by third parties, this falls entirely outside TheHomezone's responsibility. In that case, products must be installed or processed by competent persons, in accordance with the supplied instructions, technical specifications and applicable standards.
Damage resulting from incompetent, incorrect or careless installation, processing or fitting carried out by the customer themselves or by third parties engaged by the customer can under no circumstances be claimed against TheHomezone.
Examples of this include, but are not limited to: incorrect mounting of sun screening or curtain rails, flooring installation errors, damage to the subfloor or structure caused by incorrect fasteners, or moisture problems resulting from incorrect installation. If in doubt, we always advise engaging a recognised professional installer, or having the installation carried out by TheHomezone.
We guarantee that our products comply with the agreement, the specifications stated in the offer, and reasonable requirements of soundness. The statutory warranty period is two years for consumers. Complaints must be reported to us in writing as soon as possible, and in any case within two months of discovery.
Normal wear and tear, incorrect processing or installation (see Article 8), use of an unsuitable subfloor, moisture problems and damage caused by third parties are not covered by the warranty. We always advise carefully following our installation instructions and product guidelines.
For complaints, please contact us at info@thehomezone.nl. We aim to handle complaints within 14 days.
Our liability is limited to the amount paid out in the relevant case by our liability insurance, or, if no payout is made, to the invoice amount of the relevant order. We are never liable for indirect damage, consequential damage or loss of profit.
The above limitations do not apply if the damage results from intent or deliberate recklessness on our part, or insofar as mandatory statutory provisions preclude them.
We process personal data in accordance with the General Data Protection Regulation (GDPR). Your data is used solely for performing the agreement and sending relevant information. We do not sell your data to third parties. For more information, please refer to our privacy policy at thehomezone.nl.
Dutch law exclusively applies to all agreements and disputes. Disputes will preferably be resolved by mutual consultation. If the parties fail to reach an agreement, disputes will be submitted to the competent court in the Midden-Nederland district, unless the customer, as a consumer, designates another competent court in accordance with the law.
Consumers can also file a complaint via the European ODR platform: ec.europa.eu/consumers/odr.